A chargeback is a procedure that allows customers to dispute a transaction and reclaim funds debited from their account or credit card. There are several main reasons why customers may choose to initiate a chargeback.

Poor quality goods or services:

One of the primary reasons for a chargeback is receiving goods or services that do not meet the advertised specifications or expectations. This may include receiving low-quality products, non-delivery of services, or receiving something different from what was paid for.

Fraudulent transactions:

If a customer discovers that their account was unlawfully used for a transaction or falls victim to fraud, they may request a chargeback to recover stolen funds.

Unauthorized transactions:

In cases where money has been debited from a customer's account without their consent or involvement, such as through account hacking or stolen credit cards, the customer has the right to request a chargeback.

Non-receipt of goods or services:

If a customer has paid for goods or services but has not received them, or has received something entirely different, they may request a chargeback.

Incorrect billing:

Sometimes banks or payment systems may incorrectly debit funds from a customer's account, which can also serve as grounds for a chargeback.

All of these reasons demonstrate that chargebacks are an essential mechanism for protecting consumer rights, providing them with the opportunity to reclaim their funds in case of various problems with purchases or financial transactions.